Bad Service

Item: Old Mutual Insure
Rating: 1
Author: Khensani M

I sent a request to have my car insurance cancelled on 23rd June 2022. An acknowledgement email was sent to me immediately. On 24th June 2022 my account was debited with an amount of R1137.

I sent an email to the outbound Agent assisted me with the insurance and she assured me that they will refund and a cancellation letter will be sent to me

I have sent numerous emails requesting a refund and a letter as proof of cancellation, there’s still no response from Old Mutual.

I’m so disgusted by their service, they just want money and when one wants to cancel, they don’t respond.

I want my R1137 back in my account, or I’ll just dispute the debit order with my bank. I also want the cancellation letter.

The lady

Helpful (0)

Replies (1)

Old Mutual Insure's replyOfficial

29 Jun 2022, 07:14

Dear Khensani

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply29 Jun 2022, 07:14

Official