RL
Rochelle L
1 reviews | Active since Jul 2021
27 Aug 2022, 11:47
Bad Service
Absolutely shocked at the pathetic service received from Old mutual. I logged a claim on the 10 August 2022 for a burst geyser, to date the issue has not been resolved. It took a week to replace the Geyser, damages to the ceiling is still not repaired. I will be looking around for a new insurance company. What a bad experience.
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Old Mutual Insure's replyOfficial
29 Aug 2022, 10:12Dear Rochelle Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Aug 2022, 10:12
Official
Dear Rochelle Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement