AS
Andiswa S
1 reviews | Active since Jan 2021
02 Feb 2021, 12:54
Bad service
I'm so tired of waiting for the Old Mutual insurer to authourise my claim for the fender and hinges. Service provider has called to inform me that it has not been authorized. How long is it gonna take for u guys to authourise them because my vehicle has been damaged from the 17th of December. Please advise if I should take my business elsewhere. And let me know if you dnt want to authourise and stop debiting my account if that's the case
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Old Mutual Insure's replyOfficial
02 Feb 2021, 15:16 Dear Andiswa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Nokulunga Mlangeni
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply02 Feb 2021, 15:16
Official
Dear Andiswa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Nokulunga Mlangeni
Consultant: Complaints Claims | People & Brand