JD
Jacques D
1 reviews | Active since Aug 2016
29 Aug 2022, 11:46
Bad Service and Summons
Had an accident in January 2022
During the claims process I found out that my policy was updated without correspondence in 2021 with a higher excess. My broker managed to get it back to the previous excess. I haven't been notified of increases or changes to my policy this year, so I suspect it may have happened again,
I have also now been served with a summons due to the 3rd party claim by the other person not being paid out from Old Mutual to Outsurance.
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Old Mutual Insure's replyOfficial
29 Aug 2022, 11:52Dear Jacques Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Aug 2022, 11:52
Official
Dear Jacques Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement