Bad service and no formal apology

<p>I phoned the call centre on Friday 25 November 2016 after my tryre blew after hitting a deep pothole. I asked the agent if my tyres were covered by them. She didn't even bother looking at my policy, she just said that I should put through a claim and see. I found out later from other agents that this wasn't covered.</p> <p> Then when the towing service came, the gentleman said that M &F's approved panel beater would change tyres and do wheel alignment and everything there, which I found out later wasn't true. </p> <p>If I had known that I wouldn't be covered, I wouldn't have let my car been towed in the first place.</p> <p>And I only got my car back the following Tuesday, 29 November 2016 after I had phoned the head office and spoke to senior people. And I was the one who did all the phoning around!</p> <p>They only delivered my car back to me on Tuesday, 29 November at 6pm!!!!!!</p> <p>5 days without my car and I still haven't received a formal, written apology from the executives which I was expecting. </p> <p>I deserve some compensation for all the stress and inconvenience that they have put me through.</p> <p>M & F should cover the cost of my tyres or at least not debit me for Decemeber. </p> <p>Really...it's the least they can do.</p> <p> </p> <p>From</p> <p>Miss U. Ganesh</p>