Bad service

Item: Old Mutual Insure
Rating: 1
Author: Shoan F

Please avoid Mutual for third party claims. They are a bunch off useless people who only believe what their client is telling even when there is video footage and people who has witnessed the whole accident. The driver of the vechile who is the Mutual and Federal client left the accident scene also. And now the want to put the blame on the driver. Why not get the video footage and why did your driver fled from the scene Claimnr ***

Helpful (0)

Replies (2)

Old Mutual Insure's replyOfficial

12 Aug 2021, 15:25

Dear Shoan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply12 Aug 2021, 15:25

Official

Old Mutual Insure's replyOfficial

16 Aug 2021, 10:39

Dear Shoan

We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.

Please accept my sincere apologies for all inconvenience caused

Yours sincerely
Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply16 Aug 2021, 10:39

Official