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gphilas G

1 reviews | Active since Apr 2017

06 Oct 2021, 08:48

Bad Service

I have a house hold insurance with Old Mutual for almost 2yrs,and I make sure that the premiums are paid every month and now that I want to make a claim with them I'm not getting the service that I'm supposed to get I feel like this is a *******, I wish I never took the insurance with them.

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply06 Oct 2021, 09:38
Official
 
Dear Philasande 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
Consultant: Complaints Claims | People & Brand 
Old Mutual Insure
Old Mutual Insure's reply07 Oct 2021, 12:08
Official
Dear Philasande 
 
 We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
 
 Please accept my sincere apologies for all inconvenience caused
 
 Yours sincerely
 
Consultant: Complaints Claims | People & Brand