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mandla M
1 reviews | Active since Aug 2020
26 Aug 2020, 16:11
Bad service
I am a third-party I was involved with old mutual insured member on 22 July 2020 I submitted everything they need but still waiting for them to finilised my claim.no respond to them regards updates I sent email no response the guy dealing my claim Moosa contacted said I must wait for how long no idea.pleaase help
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Old Mutual Insure's replyOfficial
27 Aug 2020, 09:42Dear mandla Mabunu
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply27 Aug 2020, 09:42
Official
Dear mandla Mabunu
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand