AS
Ali S
1 reviews | Active since Apr 2022
28 Apr 2022, 15:25
Bad Service
Bad bad bad bad bad Service, I have called to cancel my cover for one of my cars and also wanted to add another one but Lebogang decided to be rude to me just because I am canceling. I am not coming back after that I wouldn't advise anyone to try them as they are only good when you want to join.
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Replies (1)
Old Mutual Insure's replyOfficial
29 Apr 2022, 07:55Dear Ali
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply29 Apr 2022, 07:55
Official
Dear Ali
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand