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cdobes C
1 reviews | Active since May 2016
28 Sept 2020, 13:20
BAD SERVICE
For days now I have both called and emailed to complain about the "Driving Less" where i was told I could save an my premium by giving my odometer reading each month and sending a photo thereof. I cannot get any satisfaction from anyone.
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Old Mutual Insure's replyOfficial
28 Sept 2020, 14:46Dear Celia Ribeiro Dobes
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply28 Sept 2020, 14:46
Official
Dear Celia Ribeiro Dobes
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand