CM
Carol M
1 reviews | Active since Apr 2013
31 Mar 2022, 12:56
bad service
Good day this is the second time I'm writing to this insurance company i think it is time i do shop around cause clearly Oldmutual they don't need my business .i was debited more than my agreed premium and Monday i did send them an email asking for someone to call me but no one did and again i did send a follow-up on weds but still no call back -the only thing i need to know is why did they collect more that's all and also refund my extra amount that they took .
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Old Mutual Insure's replyOfficial
31 Mar 2022, 13:40Dear Carol Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply31 Mar 2022, 13:40
Official
Dear Carol Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand