EW
Elmarie W
1 reviews | Active since Nov 2018
08 Feb 2021, 20:20
Bad Service
We had a break in at our offices. We had no communication all day regarding our claim or when the assessor would come out, We then arrange for a security guard seeing that the windows were broken .At 4:30 when we phoned the broker they already went home and we still without a security guard.. I then phoned the emergency line of Old Mutual where it took them 4 hours to arrange a security guard ,We pay a huge premium per month and receive this poor service .Really Old Mutual this is bad service from the broker as well as the insurance.
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Old Mutual Insure's replyOfficial
09 Feb 2021, 08:13 Dear Elmarie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply09 Feb 2021, 08:13
Official
Dear Elmarie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand