BAD SERVICE

on the 30 of January 2016 i was involved in an accident that was caused by another person. since i dont have insurance the person agreed that his insurance will work it out as 3rd party calim. on the 18 of February 2016 i submitted every document that was required by the insurance company (Mutual&Federal) to a lady called Valencia Mokae, i then received a confirmation that the documents were received successfully, and that the process would take from 1-60 working days and also she told me that she would send the documents to the person to sort my claim. on the 08 of March 2016 after 13 working days of sending the documents the lady sorting my claim Amina Ebrahim calls to tell me that she never received any documents about my claim and that im not even onn their system. she also then tells me that the process would then have to start from the beginning after i send my documents.