Bad service

I phoned in to have my policy cancelled, and was told that the consultant that I spoke to, could not deal with my request. I was further told that someone would be calling me to go through the cancellation process. No one called me to do so. Instead, I got a call from someone asking me about my arrear premiums! I told that consultant too not to phone me again, as I have requested my policy to be cancelled. You have now taken 2 premiums from my bank account, after all of this. BAD service!!!!