SF
Susan F
1 reviews | Active since Jan 2015
20 Mar 2025, 14:09
Bad service
I have an insurance with Old Mutual. I have a question for them and I want to change something on the policy. No one will get back to me. I am trying now for a few months, i really think this is VERY bad! When they want you as a client they will answer asap. !!
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
20 Mar 2025, 15:27Dear Susan Fourie
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply20 Mar 2025, 15:27
Official
Dear Susan Fourie
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details.
Yours sincerely
Assessor: Complaints & Continuous Improvement