CF
CHANTEL F
1 reviews | Active since Jul 2014
12 Jun 2020, 10:52
Bad service
Old Mutual appointed a service provider ino Simply First Plumbing. I only but received bad service from them. The element and thermostat replaced by them is either faulty as my geyser is still not heating.
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Old Mutual Insure's replyOfficial
12 Jun 2020, 14:48Dear Chantel Fredericks
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Old Mutual Insure's reply12 Jun 2020, 14:48
Official
Dear Chantel Fredericks
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely