AW
Adrian W
1 reviews | Active since Mar 2017
05 Dec 2022, 17:04
Bad service
Hi I was in accident today the guy that drove in to me got insurance by old mutual I contact old mutual with claim number and they said they goin to forward the email with all documents still waiting on email
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Old Mutual Insure's replyOfficial
06 Dec 2022, 08:50Dear Adrian
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply06 Dec 2022, 08:50
Official
Dear Adrian
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement