Bad service

<p>Hi, My grandmother insured her house with mutual and federal. Last year in August 2016 her gyser burst, she called mutual and federal to claim. They sent a service provider to fix the gyser. However the gyser did not work, the water is warm. She called Mutual and Federal and told them that the gyser is not working. Till today they kept on telling her stories. Please fix the gyser stop taking advantage of an old lady.</p> <p> </p>