mK
michelle K

1 reviews | Active since Jul 2015

31 Jan 2017, 16:30

Bad service

<p>I am sorry to say this but this is the last time I am writing here because I am cancelling my policy. On 24 Jan I received an email asking me to send docs and I sent it. 3 days later I had to call and ask if they received it and when we will be getting the AOL. They immediately sent it. I signed it and sent it back just to find out our AOL has not been filed yet for payment. I dont know why you keep on someone who never answers her phone or email. I am done</p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply01 Feb 2017, 09:23
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience