Bad service

<p>I was a victim of attempted theft on my vehicle. The whole process in calling Mutual and Federal emergency services was a bad experience. I was even send from one person to another when I called in to do the claim, which where I struggled to get the right info. All this was frustrating. Fine, now the whole repair process was put on hold by a Azalia Simon's because I didn't fill in a form, which no one told me about I had to fill in to get the claim going. Now I done so as asked. Now it feels this is just to prolong everything. I understand there is a process to follow, but all this could have been done a better way. I am not very happy about this. </p>