AS
Andiswa S
1 reviews | Active since Jan 2021
20 May 2021, 15:27
Bad service
I don't like the service I'm getting from old Mutual, you increase my premium and I call the call center and no one is helping me, I called at 10am Spoke to Katlego from Retention, she was supposed to send me a qoute for my vehicle only till now I have not heard anything from her. Then I call back now spoke to Arina she pauses the line till I got disconnected. If you can't help me please cancel my policy
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Old Mutual Insure's replyOfficial
21 May 2021, 07:58 Dear Andiswa Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply21 May 2021, 07:58
Official
Dear Andiswa Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand