Bad response

Hi Peter<br> <br> Well my car was in an accident on the 19th September 2015, I have reported it on the 20th of September 2015 and completed my claim registration on the 21st September 2015. Since then the only time I hear from them is when I called them. It seems that I am none existing. Only thing that happened is the assesor had a look at my car on the 30th September 2015. Also they don't want to give me my car hire as the car is still drivable wich I can understand somehow.Also they said the panelbeater left a message on cell wich is not true. ..I've called them and they said that they did try and call but left no message. This after I've told mutual and federal more than once to call me during day time on my work no *** as I am working underground. It seems that they just don't care about there customer which is paying them every month. So it is now the 14th of October 2015 almost 4 weeks since the the claim was registered. I hear from the panelbeater the parts was ordered on the 7th October 2015. But realy 4 weeks? And stil they never called only one voicemail.<br> <br> Please can you help I'm tired trying to know wat is happening and why they not keep my informed<br> <br> Thank You<br> AE van Wyk