jP
jaco P
1 reviews | Active since Aug 2009
13 Sept 2021, 09:28
bad payment
I am a garage door installer. I did some work for Old Mutual namely installing a garage door damaged by wind. i was inundated with queries on when the door will be installed. it take 7-10 working days for the door to be manufactured. i installed on the 9 day. The client was kept up to date of when the door will be installed. ***ner of house) it is now a month and a half later and the door is still not paid. no reaction from Old Mutual
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Old Mutual Insure's replyOfficial
13 Sept 2021, 13:12Complaint about service
Dear Jaco
Dear Jaco
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply13 Sept 2021, 13:12
Official
Complaint about service
Dear Jaco
Dear Jaco
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand