Bad customer service

Item: Old Mutual Insure
Rating: 1
Author: Jenien S

I have been battling to get ANY assistance from Old Mutual regarding a 3rd party claim that was paid out to me in 2016 May. I have spent over R200 worth of airtime to be shoved from pilar to post. I am unemployed and cannot afford this anymore but I have an urgent matter that needs to be sorted out. I have no claim number as Webmail has just deleted my account with all the info on... I have tried every avenue... sent numerous e-mails to *** za but nothing at all... I just get told I don't have a claim number... that is something I am looking for

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Replies (1)

Old Mutual Insure's replyOfficial

01 Aug 2022, 13:37

Dear Jenien

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply01 Aug 2022, 13:37

Official