AV
Al V
1 reviews | Active since Apr 2015
29 Apr 2020, 11:49
Bad Customer service
I called mutual insure and spoke to a ozzie, to date he has not returned my call. this is over a week. I am disappointed with the service I received I am now looking at other providers
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Old Mutual Insure's replyOfficial
29 Apr 2020, 12:02Dear Alvin
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply29 Apr 2020, 12:02
Official
Dear Alvin
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand