SM
Sakhi M
1 reviews | Active since May 2025
29 May 2025, 11:40
Bad customer service
I sent my phone in for repairs on 2025/03/19 and it is still yet to be repaired. I have not even got the access amount I have to pay. Every time I call them they say they are still awaiting feedback I will receive a call back after 24hrs. I call in after every second day and I am told the same thing. My phone has been with them for the past 2 months and I am still paying for this phone contract and insurance
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual Insure's replyOfficial
29 May 2025, 13:17Dear Sakhi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 May 2025, 13:17
Official
Dear Sakhi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
SM
Sakhi M's updateReviewer Update
30 Jul 2025, 11:54My cellphone is still not repaired, and I am still paying for the device every month at Telkom. I paid excess on the 21st of this month after it took months for my claim to be approved. I have been calling in every day and every day I am being told that my cellphone has been sent to a technician the day before and that is the feedback I have been getting every day for the past 9days. This is unacceptable as it seems like every consultant I speak with on the phone is told to say the same thing over again
SM
Sakhi M's update30 Jul 2025, 11:54
Reviewer Update
My cellphone is still not repaired, and I am still paying for the device every month at Telkom. I paid excess on the 21st of this month after it took months for my claim to be approved. I have been calling in every day and every day I am being told that my cellphone has been sent to a technician the day before and that is the feedback I have been getting every day for the past 9days. This is unacceptable as it seems like every consultant I speak with on the phone is told to say the same thing over again