SA
Suzanne A
1 reviews | Active since Jan 2016
29 Jan 2016, 08:05
Bad customer service
Motor vehicle claim submitted 1st week in January 2016 through broker. 18/01 assessor verbally communicates the vehicle is a write-off. Broker requests all relevant documentation via several emails and telephone calls - no response! I personally call Mutual & Federal on numerous occasions throughout 3 week period to no avail. Through sheer desperation and frustration Mutual & Federal 'complaints & compliments' line was called 27/01 Bongani provided me with the contact details and request I send through registration papers. And here we are.....
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Old Mutual Insure's replyOfficial
29 Jan 2016, 08:14Hello Suzanne@67,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply29 Jan 2016, 08:14
Official
Hello Suzanne@67,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience