BAD CUSTOMER COMMUNICATION

I send a non-motor claim in two weeks ago, was allocated a claim number and as yet have heard nothing further from them! I sent two further e-mails to request how far along my claim was, but received no reply. I called the call centre number and they said that they weren't the ones dealing with this and gave me an 011 number to call. I called this and was given yet another number to call. First there was no reply on the number then, when I did get the automated reply, I held on until my battery wen flat - about 15 minutes, and still no reply. This is absolutely TERRIBLE service from a company like OLD MUTUAL. Discover Insure - here I come!!!!!!