Bad Communication

<p>I had an accident on Sunday 18.09.2016 at roughly 09:00 at which point I attempted to call Old Mutual to find out the correct process and got "We are currently experiencing technical difficulties and cannot answer calls"</p> <p> </p> <p>I then attempted my broker who was unavailable.</p> <p> </p> <p>The only two numbers I had were useless. As a result my car stood in the way of traffic, unable to move for 45min before I took the word of a tow truck driver who for the past 45min had assured me they were affiliated with Old Mutual - even made a phone call to confirm for me. Only to find out on Monday morning this ain't the case and Old Mutual won't cover.</p> <p>I needed to get my car released as soon as possible due to high costs. The lack of interest or urgency shown by you is costing me money by the hour and what's worse is I cannot release it myself without them talking to you first. This is the furthest from customer care, and no matter who I talk to they pass the buck to someone else and no one gives me answers.</p>