Bad Client Service - Takes forever to resolve claim

<p>Claim: ********** 01, BrokerRef: ********** 9, Policy: ********** 9</p> <p> </p> <p>Claim was submitted on the 13th April 2017.</p> <p> </p> <p>The non-motor part was paid out on about the 20th of April and since then I have our broker has relentlessly tried to get feedback. </p> <p>We have been informed that the motorbike will be written off, had to deliver the keys and registration papers to our broker, this was then couriered to Joburg. Since then NOTHING!! They cannot even tell us what amount will be paid out!</p> <p> </p> <p>Carol Ann assisted up to a point but now she does not even take calls or answer our broker's calls.</p> <p> </p> <p>We have private and commercial insurance with M & F and we've been very loyal to M&F up to now...why I wonder if this is the service we receive from them?</p> <p> </p> <p>BAD SERVICE!!</p> <p> </p> <p>Since then I have phoned Carol Ann at least once a day to follow up and was told various things about the whereabouts of documents. She stopped answering my calls and I have again had to ask Vicky to get involved.</p> <p> </p>