BAD CLAIM SERVICE

I lodged my claim on Monday at 10:44 with my broker FNB ,submitted all documents required and this was sent to M & F and i still have not received any feedback from them a phone call to advise my claim is registered or anything for that matter to acknowledge my claim . Today i called M & F and i was put through to the consultant working on my claim Phindile told her am following up on my claim and she tells me she hasn't worked on it.<br> the attitude she gave me in that response that she will work on my claim today , so if i did not call my claim would still be unattended, this is a cellphone claim and am without a phone and this is an inconvenience for me . <br> <br> its now end of Business and the call i promised in the morning has not happened.<br> <br> Horrified by the service am getting at M & F REALLY !!!<br>