AS
Aqualine S

1 reviews | Active since Jun 2016

29 Jun 2016, 14:09

BAD BAD BAD !!!

<p>Mutual & Federal client bumped into my car...i struggeld almost a week to get a claim number. Eventually my insurence ( Miway) fixed my car. But i had a big acsses amount. It hase been 4 MONTHS and Mutual and Federal have done nothing.....not evan a offer .when you call them and ask them what is going on they spin you a story that Miway have sent the wrong documents.but when you follow up on the emails Miway have sent all the wright documents numerous times. And when you ask them again they have a different story ! I am tired of there lazy ass attitude. How long should someone wait???if a mister Francis Theron at Mutual & Federal would stop lying to customers and do his job i am sure it will go beter. </p>

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply30 Jun 2016, 07:47
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience

Old Mutual Insure
Old Mutual Insure's reply08 Jul 2016, 09:16
Official

Dear Angualine

Please accept my apology for the delay. Please refer to my e-mail I have send you an e-mail earlier today.

Email: **********