Awaiting for Mag wheel claim to be approved.

On the 28th I logged a claim for Mag and wheel to be refurbed or replaced respectively, they asked me to send them the pictures and quotation which I did the send on the 29th, since then I have been waiting for the claim to be approved while my car is just parking when I phoned last week I was advised they were waiting for Digiteks to approve, I phoned again on Friday 13th and was informed of service provider change and that quote will either be approved on Friday or Monday, today I just phoned guess what I was advised they are still waiting for Digitech, meaning Friday someone **** to me, this is my first bad experience since being with Old mutual for long, the consultant even asked me what I want him to do.