Arrogant and ****** attitudes....

We got a new policy with Mutual and federal on the 28 Oct(Which was the worst mistake of my working life). Unfortunately on the 11/11 I got involved in an accident and we submitted the claim documents to them the following day i.e 12/11.Since that day we have not oreceived any correspondence whatsoever regarding the status of the claim from them,The only corespondence i received was a rude phone call from a Mario Lopes from Royal Assessors on Monday the 15/11 who wanted to collect my car.From then the silence continued until Friday when I called again only t be told there is no Assessors report and nobody bothered to find out what's happening with my claim. I asked the Assessor to send me the report and he told me was not \allowed to"(Whose car is this ????). Today after 36 phone calls to them I am told my claim will be placed under investigation starting from today and I must wait another 10 working days since they are not happy with the circumstances surrounding the accident (what a joke)I LOST CONTROL AFTER AVOIDING A DOG AND HIT A STATIONERY CAR.what's difficult to understand about this????<br> Now they still can not tell me what's happening with my claim..what a joke of a company"""