APPALLING SERVICE BY M&F AND THE OSTI. MF***

I logged a fast track claim with Mutual and Federal via a broker Galileo Risk. Matter went as far as the ombudsman where M&F confirmed twice that they would settle my claim for an amount R 5,608.18 and they then came back with an offerR4078.80 . The ombudsman was impartial and stood with the insure regardless of written proof of the offer R5068.18. This is a fast track claim that has been sorted out to date and there was no fair treatment on me as a client to have to wait this long for such a small amount 7 MONTHS IN TOTAL. This is way more than appalling service.