EN
Eric N

1 reviews | Active since Nov 2017

15 Nov 2017, 10:58

Appalling Service

Absolutely pathetic. I reside on the Bluff in KZN, and we've been affected by the storms that took place 4 weeks ago, most residents have already been assisted by their insurers to repair damage to their properties, but I'm still waiting for Mutual & Federal to get started on my repairs. We've had to create makeshift roofing to protect our household contents and sit around hoping nothing else gets damaged due to the current weather patterns. Maybe we'll have some luck with Mutual & Federal when the rest of our roofing disappears ;-) Current state of affairs: Garage roof - Gone 12m x 5m Aluminium Carport - Gone Secondary Carport - Bracket ********** wall Gutters - Gone

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply15 Nov 2017, 14:55
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

EN
Eric N's update12 Dec 2017, 10:21
Reviewer Update
Thanks for resolving the matter