Appalling service

I have a Samsung S7 edge through Telkom which is insured through Finrite who are the administrators and Mutual and Federal who are the insurance company and at this point I'm not too sure who.is worse...

My phone was booked in to be repaired on the 29th of July. Which is almost a MONTH AGO AND STILL IS NOT FIXED.

The headaches started with Finrite who couldn't even locate my phone. I was told by some rude lady that it's my responsibility to know where my phone is. Eventually after getting a hold of my device the only Joy that has come from the situation came in the form of one call centre agent by the name of Kayleigh Walker who was very helpful in getting the phone assessed and claim numbers to me. That unfortunately is where it ended.

I've since been dealing with a Gentleman by the name of Bonginkosi who upon our first discussion agreed that's it's redicilous for a phone claim to take 3 weeks but was of no assistance since.

Between both these companies I've only received feedback from Kayleigh Walker. All other correspondence has been done with my time and my money. Maybe both parties should employ me and give me a salary.

Do not ever insure any of your items with mutual and federal or Finrite. Cheap price.... Cheap solution. Old saying remains true!!!!!!