Appalling Customer Service

I have been insured with Mutual & Federal for over 25 years who are now called Old Mutual Insure. After all these years I now am at the point where I am appalled at what Old Mutual believes is customer service. I lodged a claim for a geyser and a plumber was dispatched to my home. They looked at the geyser and advised that the geyser could still be under the manufacturer’s warranty and left.

They then returned at the request of Old Mutual to take pictures 3 days later. After all this, Old Mutual tells me that it could take up to 3 weeks even suggesting that I should pay for a geyser and they would refund me. I rep**** that this is not what I pay insurance for.

What bugs me the most is that the brand of geyser was supp**** by Old Mutual or (their contractors). All they need to do for me is replace it and sort out their own politics in house regarding warranties etc.

I just need hot water – it’s that simple! In any case If this is what I pay insurance for then I think I may not need this terrible service anymore and neither would nay prospective clients. Maybe after sharing my experience, you may want skip Old Mutual Insure when deciding to inure your home, if this is the run around you going to get.