Any excuse not to pay out!!

Disgraceful service by insurers and brokers

We were unfairly treated by Old Mutual. We had 2 household claims in 2019, which were perfectly reasonable and 1 vehicle claim.

The vehicle claim was paid out but om receipt of the last two claims in the latter part of 2019 they suddenly informed us that they are going to cancel our policy (our household and vehicle policy, even though we only had one vehicle claim and paid all our premiums on time).

They cancelled us on the 1st of January and then ran our debit order for the month of January which we are not covered for anymore. This has since been resolved.

However we are still awaiting the processed claims to be paid out. We were asked to obtain 2 quotes for the damages ring for the 1 claim, and provide a valuation certificate and interview and proof of location at the time of the incident for the second which was also comp**** with. Now they require to see the remains of the ring in person and require the original valuation certificate in their hands. The insurance blatanlyy appears to be stalling and/looking for reasons to not pay out and such grossly unsavioury behaviour will defnitely be reoorted to the ombudsman. I would never reccomend them as an insurance company and clearly there are hundreds of reviews reiterating the same.