ANOTHER complaint of pathetic service from Old Mutual Insure

COMPLAINT on CLAIM ********** 61

After much thought and numerous attempted communications with Old Mutual Insure staff members Mark Maritz and in particular Beulah Theunis (Numerous....to many to count .... unanswered e mails and 12 unanswered phone calls within a working day over a period of 4-5 months) followed by the promised payment of approved claim to be made by the 13 September 2018 which of course never materialised! I realise that my position is no different from the numerous Old Mutual Insurance robotic answered queries on this site. Out of pure frustion I have to wonder if the Old Mutual Insurance complaints line would be of any assitance. The ombud route would be time consuming when a vehicle is waiting for Old Mutual Insure approved repairs. Perhaps the only alternative for me is to personaly ask Dave Mc Crady for his assistance in investigating the list of unanswered complaints on this site which appear to be remarkably similar in nature. I WILL most definately follow up to assist the other Old Mutual Insurance complainants in establishing which route to follow in line with the FSB’s TCF policy as well as the FAIS act.