AN
Ash N
1 reviews | Active since Dec 2016
30 Sept 2019, 15:54
Annoyed Policy Holder
Lack of service, terrible customer service to old existing clients...I am still awaiting feedback from the admin specialist who did not bother to inform me about my policy lapsing which I have had for the past 13 years! I had to email the admin specialist to find out why the premium was not debited, I am still awaiting feedback as to why I was not informed about my policy lapsing.
Please could someone advise!
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Replies (1)
Old Mutual Insure's replyOfficial
01 Oct 2019, 12:15Dear Ash
I have been trying to contact you so to confirm the type of policy this is.
I can't trace any policy with Old Mutual Insure using your ID number.
I have then sent the complaint to Old Mutual
Regards
Old Mutual Insure Customer Experience
I have been trying to contact you so to confirm the type of policy this is.
I can't trace any policy with Old Mutual Insure using your ID number.
I have then sent the complaint to Old Mutual
Regards
Old Mutual Insure Customer Experience
Old Mutual Insure's reply01 Oct 2019, 12:15
Official
Dear Ash
I have been trying to contact you so to confirm the type of policy this is.
I can't trace any policy with Old Mutual Insure using your ID number.
I have then sent the complaint to Old Mutual
Regards
Old Mutual Insure Customer Experience
I have been trying to contact you so to confirm the type of policy this is.
I can't trace any policy with Old Mutual Insure using your ID number.
I have then sent the complaint to Old Mutual
Regards
Old Mutual Insure Customer Experience