Ancient(Old) Mutual Insure

Item: Old Mutual Insure
Rating: 1
Author: Pepi B

My house was hit by lightning and a claim was initiated by me on 30 Sept. Got email that required me to send a damage report for the items that was claimed, did so on 4 Oct at 11h26. Also send email with photos of the name,model and serial numbers of all items damaged. This was all send to the person that requested it and their nonmotorclaims email address. Did call a few times, but the person suppose to finalize the claim just never call me back. It is now 14 Oct 15h03 and still no answer from them. On the claim is 2 X 12v trickle chargers that was used to charge the battery for my security led lights and the cottage's led lights. My deepcycle batteries are now deployed, no lights for 3 days and counting.

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Replies (2)

Old Mutual Insure's replyOfficial

14 Oct 2021, 15:35

Dear Pepi Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply14 Oct 2021, 15:35

Official

Old Mutual Insure's replyOfficial

19 Oct 2021, 11:57

Dear Pepi

We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.

Please accept my sincere apologies for all inconvenience caused

Yours sincerely Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply19 Oct 2021, 11:57

Official