Almost died waiting for help

<p>I had a breakdown with my car in Pretoria West on 14 June 2016. As an insured client with M&F getting through to Swiftcare on the helpline was almost impossible and very expensive. After interminable waits I managed to get to Laudium and call from my daughters landline. I was informed at 11h25 that a tow truck was despatched. When I called an hour later I was informed that informed that it would arrive in 30 minutes. Luckily my mishap occurred in a built up area and I managed to park at this garage. I shudder to think what would have happened if I was stuck in a remote area. The waiting to get through on call line ********** 365 is just not on. If you in he sticks with limited cell phone time you would be doomed. Having got through eventually the wait of over 100 minutes in urban area is not on. I will certainly be looking at alternatives for my insurance and road side assistance.</p> <p>It would be instructive for the CEO to dial. ********** 365 and experience what the clients experience.</p> <p>For me it's definitely going to be Bye bye M& F</p> <p>My Id no is ********** 085087 </p> <p>Muhammad Faisal Hoosain Khan</p> <p>I wrote this memo while still waiting</p> <p>So it's over 100 minutes. I don't know how much longer I will wait