HA
Hishaam A
1 reviews | Active since Jul 2012
31 Jan 2024, 12:18
Allsure - Stay Away
Spoke to your your consultant Patricia Ngema (Claim Number: ***) between 11:45 & 12:00 today, and my word, this is the reason why I am cancelling my insurance with OMI. After hearing about my cousin's experience, and after speaking with your consultant, it just showed me that I made the decision. This whole experience today with this consultant was horrid. Yawning in my ear, singing in my ear, not knowing her policy conditions and coverage under house contents. This is a laptop claim, imagine it was a much more serious claim
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
31 Jan 2024, 13:34Dear Hishaam
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply31 Jan 2024, 13:34
Official
Dear Hishaam
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's replyOfficial
31 Jan 2024, 13:37Dear Hishaam
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply31 Jan 2024, 13:37
Official
Dear Hishaam
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
HA
Hishaam A's updateReviewer Update
13 Feb 2024, 11:38Your company has forgotten about treating clients fairly, and I am being prejudiced and **** to. I was informed by the claims consultant when I registered the claim that an investigation would be done into the sales call. This was on 31/01 or 01/02/2024 if I recall. I have a right to request the sales call, 2 weeks later, I have still not received it, or the transcript of the call. I was informed by Nokulunga Mlangeni that they only requested the sales call yesterday. Her words were "12.02.2024 Request call recording from Quality Assurance while client took out All0-sure policy. The Underwriting Teamleader has confirmed that an investigation is underway but this is not a straightforward request hence taking longer than usual." What were they doing for two weeks? Was it not straightforward enough 2 weeks ago? Don't worry about appointing Nokulunga Mlangeni on this matter again, because up until now, Nokulunga could resolve nothing. I'm going to the ombud next.
HA
Hishaam A's update13 Feb 2024, 11:38
Reviewer Update
Your company has forgotten about treating clients fairly, and I am being prejudiced and **** to. I was informed by the claims consultant when I registered the claim that an investigation would be done into the sales call. This was on 31/01 or 01/02/2024 if I recall. I have a right to request the sales call, 2 weeks later, I have still not received it, or the transcript of the call. I was informed by Nokulunga Mlangeni that they only requested the sales call yesterday. Her words were "12.02.2024 Request call recording from Quality Assurance while client took out All0-sure policy. The Underwriting Teamleader has confirmed that an investigation is underway but this is not a straightforward request hence taking longer than usual." What were they doing for two weeks? Was it not straightforward enough 2 weeks ago? Don't worry about appointing Nokulunga Mlangeni on this matter again, because up until now, Nokulunga could resolve nothing. I'm going to the ombud next.