After 10 Years of Loyalty, This Is the Thanks I Get?

I’ve been with OMART Insure for over a decade—paying my premiums faithfully and never making a single claim. Then, in October last year, a severe storm hit Secunda and caused rain to leak through my roof. Finally needing the insurance I’ve paid for all these years, I submitted a claim… which they promptly denied.

Why? Because apparently, the slope of my roof is off by 0.9 degrees. Yes, not even a full degree. Independent experts confirm that this tiny variation has no real impact, and it's funny how it’s never been an issue until a major storm hit.

So essentially, OMART Insure is happy to take my money for ten years straight, but the moment I actually need support, they look for technicalities to wiggle out of responsibility.

If you're looking for a company that values long-term clients and honors its purpose—protecting you when it matters—this may not be the insurer for you.