Absolutely Shocking Service!

My partner and I suffered a great loss. His car burnt down due to a mechanical fault and the very next day our house was broken into. We lost almost all our personal belongings and it goes without question, that we are feeling the effects of severe trauma caused by these incidents. My claim was submitted on the 9th of May and today, almost 3 weeks later, still not resolved or settled. My partner has his own insurance, the claim for both his car and house hold contents, with a much greater value than mine, has been settled and replaced. I am appalled at the level of service in a time where I need it the most. I almost feel guilty for claiming items on my insurance which I indeed owned, because I have to go through so much effort to prove it. Even worse, I didn't even add all the items that I lost!