ABSOLUTELY APPALLING SERVICE/LACK OF RESPONSE FROM NON-MOTOR CLAIMS/COMPLAINTS DEPARTMENT

<p>My Husband Jason Norman has been dealing with the assessors on our House Theft for a couple of weeks now, whereas before I was trying to deal with final resolution and pay-out of our claim with Mutual and Federal. We have been given the run around since day one of our claim by both the assessor and the inventory company. We have copies Mutual & Federal Non-motor Claims as well as Mutual & Federal Complaints, and NOT ONE respresentative/consultant/manager/supervisor/anybody has contacted either my husband or I regarding our queries and complaints to this day. Our house was broken into on 08 March 2016. On top of this all, we have been given an evaluation from the assessors for an amount of R14,000, yet the actual value of the items ****** is R35,000. The reaosn for this is that we are apparently under-insured despite the fact that we are insured for over R250,000. R35,000 value of goods taken compared to our insured amount of over R250,000 is tippence compared to what our monthly installments on our insurance is - R5,000 plus! We have not claimed from Mutual & Federal Non-Motor for over 15 years, yet we have to fight to be paid out the measly amount of R35,000 which is justifiable as the actual value of the goods that were ****** from us?!!! We are being bul**** into accepting a payout amount of R14,000, and whatever way you look at it, we lose both with the ******* and theft as well as with our reputable insurance company. This is ludicrous and very unfair in terms of the loss we have suffered through the trauma of this break-in, and yet we need to be subjected to the lack of care, attention, response, service of our insurance company and their associates. We would expect for someone from Mutual & Federal to at least have the decency to pick up the phone and contact either myself or my husband in order for this claim to now be sorted out. It's going on 3 months now, and resolution must now be reached on this claim. The service/client care/support from Mutual & Federal is in no uncertain terms disappointing and disgusting and their loyalty to their long term clients is unimpressive and appaling to say the least. We kindly request that someone of authority within Mutual & Federal now take on this claim and provide answers and resolutions.</p>