Absolute shocking service and attitude!!!

I woukd like to make it very clear to everone, how unproffesional Mutual and Federal are. I have been struggling to get a claim sorted with them since December of 2013, it is now almost July 2015 (more than a year and a half).<br> <br> My claim was originally handled by Neil Wyngaard, who was very unreliable, would never return my call, EVER, and I eventually got so upset that I requested to rather communicate with his manger, Howard Bell.<br> <br> My first conversation with Howard was on June 9th 2015, and was about Neil and his bad customer service, only to be advised that my claim was finalised, and I could expect payment no later than 7-10 working days.<br> <br> After calling today, I am told that my claim is still awaiting some sort of authorisation from 1 person!?!?!?!<br> <br> My point is, nobody calls me back, nobody communicates with me, Mutual have nobody following up on claims. How is this possible. And when I ask questions, I get a very despondent, negative attitude from Howard Bell. <br> <br> I am at my wit's end with this claim. And I would appreciate to deal with a higher power.<br> <br> aydin Bresler