Absolute horrible service

OMG what shocking service from a company that's been around for years. and I'm really not sure how. no on in the customer service knows how to pick up a phone and actually call a client to tell them what is going on and what is going to happen next. they like to communicate very brief mails which even then does not give you all the information you are looking for. I reported an accident the beginning of Feb. 2022 and I had to keep following up and now my car has been booked in and I am waiting for Old mutual to arrange car hire. and guess what.....im still waiting. I am absolutely horrified by the service from old mutual, I even told the lady I am dealing with and yes I had to call her.