pV
petri V

1 reviews | Active since Jul 2011

06 Aug 2024, 16:21

A patch job with tiles that dont match

I had water damage in my house. Laminate flooring in 3 rooms and a hall, and hall cupboard, shower and main bathroom. This claim has now dragged on for 2 and a half months. Besides to tonne of confusion the current stance of OMI that I should either accept their quote and allow them the do the repair work or take the cash settled amount.

The problem is they want to replace the broken tiles in my shower and main bathroom with ones that wont look the same. Their position is that they only fix they dont do upgrades. I'm not looking for an upgrade but the original tiles in both my bathrooms fitted with each other and now I should accept a patch job.

How is this acceptable? How would I be able to sell this house with two bathrooms that have a few tiles that dont fit?

0
Replies (3)
Old Mutual Insure
Old Mutual Insure's reply07 Aug 2024, 08:27
Official
Dear Petri  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely Assessor: Complaints & Continuous Improvement  
pV
petri V's update07 Aug 2024, 09:55
Reviewer Update
Thanks for getting back to me.
I've also contacted Old Mutual Insure on x because the people I have dealt with said there will be no further negotiation. I should either let them fix it or accept the financial settlement.
pV
petri V's update07 Aug 2024, 10:33
Reviewer Update
This is my policy number *** and my email address is petrivoges at gmail dot com